Refund policy

RETURNS & REFUNDS POLICY

At UrPharma, we are committed to providing high-quality products and excellent customer service. If you receive an incorrect order or a damaged product, we offer a hassle-free return, replacement, or refund.

• Returns must be requested within 48 hours of receiving the product due to temperature-sensitive regulations.
• The product must be returned in its original unopened packaging for proper evaluation.
• Refunds and exchanges are subject to review by our team and will be processed based on the issue with the order.

To initiate a return or exchange, please contact our Customer Care team at +974 6669 6130 or email us at info@urpharmastore.com